Why Buy From Us?

About Arcade Games Shop

Arcade Games Shop was created for people who want the real arcade experience—at home, in a game room, or in a business—without the stress that often comes with buying large, high-value machines online. We sell arcade cabinets, pinball machines, and table games, offering both new and pre-owned options, and we put as much focus on the customer experience as we do on the machines themselves.

Real people. Real support.

A big part of what makes us different is simple: you can reach us. As a family-run shop, we believe customers deserve personal attention—not endless hold times, automated menus, or being passed from person to person. When you call, you’re speaking with the people behind the business, and we’ll take the time to help you choose the right machine, understand what you’re buying, and feel confident after it arrives.

Built on trust and the arcade community

We’re active in the arcade and pinball world and maintain relationships with knowledgeable technicians, restorers, and long-time collectors. That matters because it helps us do two important things:

  1. source better machines, including select collector-owned and home-use titles when available, and
  2. deliver higher-quality outcomes, especially when a machine needs specialized work to meet our standards.

New and refurbished machines—done the right way

We sell both new and pre-owned games, and we’re careful about how we describe them. “Refurbished” can mean anything online, so we keep it clear:

  • New machines are handled with care, checked for proper condition, and prepared for secure delivery.
  • Pre-owned machines go through a structured process focused on reliability, safety, and play performance—not just appearance.

Depending on the machine and its condition, this can include detailed inspection, deep cleaning, electrical and safety checks, repairing or replacing worn components, gameplay adjustments, and thorough testing before shipment. Our goal is simple: the machine should arrive ready to enjoy and perform the way it’s supposed to.

We stand behind what we sell

Arcade and pinball machines are meant to be played—not worried about. That’s why every purchase includes:

  • a 1-year parts warranty
  • lifetime phone support for basic troubleshooting and guidance

If you ever run into an issue, you won’t be left guessing. We’ll help you identify what’s happening and guide you through the next steps.

Our promise

We aim to deliver three things on every order:

  1. A machine you’re proud to own
  2. A buying experience that feels straightforward and respectful
  3. Support you can count on after delivery

Thank you for considering Arcade Games Shop. If you have questions about a machine, shipping, setup, or what to expect from a new vs. pre-owned unit, reach out—we’re here to help.

Arcade Games Shop
Hoover, Alabama (showroom by appointment)
Phone/Text: +1 659-217-9191
Website: onlinearcadegame.shop